Shipping & Return Policy
At ClubLooma, we are committed to providing fast, secure, and discreet shipping and a clear process for resolving order issues. This Shipping & Return Policy applies to all purchases made through www.clublooma.com.
Shipping Policy
Order Processing
- Orders are generally processed within 1–2 business days, Monday through Friday, excluding holidays.
- Orders placed outside normal business hours, on weekends, or on holidays will begin processing on the next business day.
- Processing time is separate from shipping/transit time.
Shipping Methods & Estimated Delivery
- Standard Shipping: Approximately 3–7 business days
- Expedited Shipping: Approximately 1–3 business days, where available
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, order volume, destination, or other circumstances outside ClubLooma’s control.
Shipping Coverage
ClubLooma ships to all 50 U.S. states.
We currently do not ship to:
- International destinations
- APO/FPO or other military addresses
Certain products may also be restricted from shipment to specific states or locations based on applicable laws and regulations.
Age Verification
Customers must be 21 years of age or older to purchase age-restricted products from ClubLooma.
By placing an order, you confirm that you meet the applicable legal age requirement.
ClubLooma may request a valid government-issued photo ID or use third-party age-verification services before processing or completing an order.
Orders that cannot be successfully age-verified may be canceled.
Discreet Packaging
Orders are shipped in plain, discreet packaging whenever possible.
The exterior of the package will not contain unnecessary references to vaping or similar products.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation containing your tracking information.
Please allow time for the carrier to update the tracking status after the shipping label is created.
Lost, Missing, or Stolen Packages
If tracking shows your order as delivered but you cannot locate the package, please:
- Check around the delivery location.
- Check with household members or neighbors.
- Contact the shipping carrier or local post office.
Any issue involving a package marked as delivered must be reported to ClubLooma within 48 hours of the carrier’s delivery confirmation.
ClubLooma is not responsible for packages that are lost or stolen after the carrier has confirmed successful delivery. However, we will review reported cases and assist where reasonably possible.
Return & Resolution Policy
7-Day Return and Claim Window
All eligible return requests, defective-product claims, damaged-item claims, and incorrect-order claims must be submitted within 7 calendar days of delivery.
Requests submitted after the 7-day period may not be accepted.
To request assistance, contact:
Please include:
- Your order number
- The reason for your request
- Clear photos or videos when reporting a damaged, defective, malfunctioning, or incorrect item
Do not return an item before receiving authorization from ClubLooma.
Unopened Items
Eligible products may be returned within 7 days of delivery if they are:
- Unused
- Unopened
- Sealed in their original packaging
- In the same condition in which they were received
Approved unopened-item returns may qualify for a refund to the original payment method or store credit.
Original shipping charges are non-refundable unless the return resulted from an error made by ClubLooma.
Customers are responsible for return shipping costs for standard returns that are not the result of a ClubLooma error.
For health, hygiene, and safety reasons, products that have been opened or used are generally not eligible for return unless they are defective.
Defective or Malfunctioning Items
If a product is defective or malfunctioning, you must contact ClubLooma within 7 days of delivery.
Photos, videos, packaging information, product identification, or other evidence may be required before a claim can be approved.
Once the claim is verified, ClubLooma may provide, as appropriate:
- A replacement
- Store credit
- A refund to the original payment method
ClubLooma will determine the appropriate resolution based on the circumstances of the claim, product availability, and verification of the issue.
Customers will not be responsible for approved return shipping costs when the product is confirmed to be defective.
Damaged Items
If your order arrives damaged, contact ClubLooma within 7 days of delivery.
Please provide clear photos showing:
- The damaged product
- The product packaging
- The shipping package, when relevant
Once verified, ClubLooma may provide a replacement, store credit, or refund, depending on the circumstances and product availability.
Incorrect Shipments
If ClubLooma sends you the wrong product, flavor, strength, quantity, or another item different from what you ordered, contact us within 7 days of delivery.
Please include your order number and clear photos of the products received.
Once the error is confirmed, ClubLooma will provide an appropriate resolution, which may include:
- Sending the correct item
- Issuing a replacement
- Providing store credit
- Issuing a refund
ClubLooma will cover approved return or replacement shipping costs when the incorrect shipment resulted from our error.
Clearance, Sale & Final-Sale Items
Products clearly marked Clearance, Final Sale, or Non-Returnable cannot be returned because of:
- Change of mind
- Flavor preference
- Product preference
- Accidental purchase
- Customer ordering error
However, final-sale and clearance items are still eligible for review if they arrive:
- Defective
- Damaged
- Incorrectly shipped
These issues must still be reported within 7 days of delivery and are subject to verification.
Customer Ordering Errors
ClubLooma is not responsible for purchases made incorrectly by the customer, including selecting the wrong:
- Product
- Flavor
- Strength
- Quantity
- Shipping address
An unopened and otherwise eligible product may still qualify for a standard return within the 7-day return window, but the customer will be responsible for applicable return shipping costs.
If an incorrect shipping address causes a package to be returned to ClubLooma, the customer may be responsible for additional shipping charges before the order can be resent.
If a package is lost because an incorrect or incomplete shipping address was provided at checkout, ClubLooma may be unable to provide a refund or replacement.
Return Authorization
Before sending any product back, email clublooma@proton.me and obtain return authorization.
Unauthorized returns may not be accepted or processed.
When a return is approved, ClubLooma will provide return instructions and, when ClubLooma is responsible for the return, an appropriate return shipping label.
Refunds, Replacements & Store Credit
After an approved return or claim is reviewed, ClubLooma may issue one of the following resolutions:
- Refund: Returned to the original payment method
- Replacement: A replacement product is shipped when available
- Store Credit: Credit is issued for use on a future ClubLooma purchase
The type of resolution will depend on the reason for the return or claim, product condition, product availability, and verification of the issue.
Eligible unopened standard returns will generally qualify for a refund or store credit.
Verified defective, damaged, or incorrectly shipped products may qualify for a refund, replacement, or store credit.
Processing Timelines
Once ClubLooma receives all required information and/or the returned merchandise:
- Return and claim reviews are generally completed within 1–3 business days.
- Approved refunds are generally issued within 5 business days.
- Approved replacements are generally processed for shipment within 1–2 business days, subject to product availability.
- Approved store credit is generally issued within 1–3 business days.
After a refund is issued by ClubLooma, your bank or payment provider may require additional time to post the funds to your account.
Order Cancellations
Orders may be canceled before they have been shipped or entered the fulfillment process.
Once an order has shipped, it cannot be canceled and must follow the applicable return procedures described in this policy.
Summary of Our Policy
To keep our policy simple and consistent:
- 7 days after delivery is the standard deadline for eligible returns and product-related claims.
- Unopened and unused eligible products may be returned within 7 days.
- Defective, damaged, or incorrectly shipped products must be reported within 7 days and may qualify for a refund, replacement, or store credit after verification.
- Clearance and final-sale products cannot be returned for preference or change of mind, but they may still qualify for assistance if defective, damaged, or incorrectly shipped.
- Customers generally pay return shipping for standard returns.
- ClubLooma pays approved return/replacement shipping costs when the issue resulted from a defective product or ClubLooma shipping error.
- Approved refunds are generally issued within 5 business days.
For questions, returns, or order-related concerns, contact:
Website: www.clublooma.com